Frequently Asked Questions by Product
General Product Information
- What is the product?
The Decorative Luminous Shield is an EL (electroluminescent) luminous emblem designed for
Hang on wall or window. For indoor use only. - Does it have an internal battery?
No. The Decorative Light Shield does not have an internal battery. It must remain connected to a power source.
USB power supply via the included USB charging cable. - What type of light does it use?
It uses EL (electroluminescent) technology.
What is the lifespan of the EL panel?
The panel has an estimated lifespan of 5,000 hours. - Can I use it outdoors?
No. The product is for indoor use only and should not be exposed to water, humidity, or sunlight.
direct.
Operation
How do I turn the shield on and off?
Press and hold the ON/OFF button to turn the device on or off.
How do I change the lighting mode?
With the shield powered on, briefly press the ON/OFF button (without holding it down) to
switch between lighting modes.
How do I hang it on a wall?
Use the fixing slot (Keyhole Slot) on the back to hang it on a nail or hook.
How do I place it in a window?
Use the included double-sided adhesive tape.
1. Stick the adhesive tape on the front of the shield.
2. Press it onto a clean, completely dry window (indoor use).
Safety and Maintenance
Is it normal for it to make a buzzing sound?
Yes. A slight buzzing or whistling sound is normal in products with EL technology.
How should I clean the shield?
Clean it with a soft, dry cloth. Do not use alcohol, solvents, or abrasive products.
What safety precautions should I follow?
• For indoor use only.
• Keep away from water, fire and heat.
• Only use certified USB cables.
• Keep out of reach of small children.
Can I open the protective connection cover?
No. The protective cover should not be opened or removed; it protects the cable connection point.
Warranty
Does the product have a warranty?
Yes. It has a 2-year limited warranty against manufacturing defects, excluding misuse and damage.
due to water, accidents or natural wear and tear.
Contact customer support for additional assistance at
customersupport@officialcrests.com
General Product Information
What is the product?
It's a luminous crest designed for fans to show their pride in their team.
It includes an internal EL (electroluminescent) lighting system and a lanyard for
hang around the neck.
What's in the box?
The set includes:
• Luminous crest EL
• Lanyard for hanging around the neck
• USB Type-C charging cable
• Integrated fastening rings
How is it used?
The product is designed to be worn around the neck. Connect the lanyard to the rings of
secure it and place it around your neck.
What lighting modes does it have?
• EL light modes (steady, flashing, sequential)
• Sound-activated mode (reacts to noise or music)
What is the lifespan of the EL panel?
The estimated lifespan is 5,000 hours.
Does it make noise during operation?
Yes. A slight buzzing sound is normal with EL technology.
BATTERY AND CHARGING
Does the product have an internal battery?
Yes. It uses a 300 mAh rechargeable Li-ion battery.
How do I charge it?
1. Connect the USB Type-C cable to the device port.
2. The indicator light turns on during charging.
3. It turns off automatically when the battery is full.
How long does the battery last?
Up to 3 hours (flashing mode).
How long does it take to load?
Approximately 1.5–2 hours.
Can I use a different Type-C cable?
Yes, as long as it's a standard, certified USB Type-C cable.
OPERATION AND MODES
How do I turn it on and off?
Use the three-position switch:
• Left: OFF
• Center: Light mode
• Right: Sound-activated mode
How do I change the light patterns?
In light mode, press the Adjustment Button to switch between the different patterns.
Can I open the cable cover?
No. It should not be opened or removed.
SAFETY AND MAINTENANCE
Can I use it in the rain?
No. It is not waterproof.
How do you clean it?
Use a soft, dry cloth. Do not use solvents.
Additional precautions:
• Keep away from water, fire and heat.
• Do not disassemble the device.
• Use only certified cables.
• Keep out of reach of small children.
Contact customer support for additional assistance at
customersupport@officialcrests.com
General Product Information
What is the product?
It's a luminous crest designed for fans to show their pride in their team.
It includes an internal LED lighting system and a clothing or garment fastening mechanism.
accessories.
What is the crest made of?
It is made of durable plastic with a high-resolution print of the official crest.
of the team.
How many LEDs does it have?
It includes a set of internal LEDs that allow for steady lighting, rapid flashing, or
pulse mode.
OPERATION AND USE
How do I turn the crest on and off?
Use the ON/OFF button located on the back:
• Press and hold for 2 seconds to turn on.
• Press briefly to switch between light modes.
• Press and hold again for 2 seconds to turn off.
What lighting modes does it have?
The device offers 3 lighting modes:
• Steady on mode
• Fast flashing
• Pulse or breathing mode
Can I hang it in places other than clothes?
Yes. It includes:
• A safety pin on the back to attach it to clothing, hats, or backpacks.
• A ring for hanging it with a cord or lanyard.
BATTERY AND CHARGING
Does the crest run on batteries?
Yes. It has an internal rechargeable 300 mAh Li-ion battery.
How do you charge the shield?
1. Connect the USB Type-C cable to the device port.
2. Connect it to a 5V USB power source.
3. Recommended charging time: 2 hours.
4. Do not overload the device.
How long does the battery last?
Up to 3 hours in flashing mode. Duration may vary depending on the lighting mode.
Is the charging cable included?
Yes, a USB Type-C cable is included.
PACKAGE AND CONTENTS
What's in the box?
• 1 x LED Luminous crest
• 1 x USB Type-C charging cable
• 1 x Instruction Manual
Does the packaging have an authentication hologram?
Yes, the box comes with a hologram and official branding.
SAFETY AND MAINTENANCE
Can I use it in the rain?
No. It should not get wet or submerged in water.
Is it safe for children?
This is not a toy. Keep out of reach of small children.
How should I clean it?
Clean with a soft, dry cloth. Do not use water, solvents, or abrasive products.
Can I open the device?
No. It should not be disassembled or opened.
Contact customer support for additional assistance at
customersupport@officialcrests.com
