Terms of service

1. Scope of These Terms and Conditions

1.1 These Terms and Conditions govern your contract with Positive Mindset Consulting Group SL (“we/us”) for:
(i) the sale of products, and
(ii) delivery services associated with orders placed via officialcrests.com (the “Website”).

1.2 Some provisions may vary depending on your country of residence (EU, UK, or outside the EU), especially in sections: 4 (formation of the contract), 9 (shipping and handling costs), 10 (how to pay and VAT), and 11 (import taxes and customs).

1.3 The seller and Website operator is Positive Mindset Consulting Group SL, registered office at Avenida de las Cortes Valencianas, 22, Zaguan 1 – 1era, 4ª., Valencia 46015, CIF: B04980231, registered in the Mercantile Registry of [Province], Volume [blank], Folio [blank], Sheet [blank]. Customer Service: customersupport@officialcrests.com, Monday–Friday, 09:00–17:00 CET (Spain time).

2. Definitions

“Contract”: the purchase agreement concluded according to clause 4.
“EU”: Member States for VAT purposes in the European Union.
“UK”: United Kingdom of Great Britain and Northern Ireland.
“Non-EU countries”: countries/territories outside the EU VAT area.
“Order”: purchase request placed via the Website (see 4.1).
“Product”: any item for sale on the Website.
“Product Description”: product sheet detailing features, timelines, and specific conditions.
“VAT”: Value Added Tax (or equivalent tax in the applicable territory).
“User/you”: any user of the Website.

3. Product Information

3.1 All products are sold according to their Product Description (materials, lighting modes, battery/charging, estimated timelines, warranties, and after-sales).
3.2 Availability and certain conditions may vary by delivery country. We do not guarantee availability in all destinations.

4. How the Contract is Formed

4.1 Placing the Order: follow the Website steps and click “Buy Now” to submit your Order.
4.2 Review: before confirming, you can review/correct details.
4.3 Confirmation: we will send you a confirmation email with the order details.
4.4 Acceptance: the Contract is concluded when we send the shipping confirmation email or explicitly accept your Order.
4.5 Scope: we are obliged to deliver only the items included in the order confirmation.
4.6 Payment: unless otherwise stated, we will charge when the Order is confirmed (see 10).
4.7 Limitations and Rejection: we may reject/cancel Orders if:
(i) no stock is available;
(ii) payment is not authorized;
(iii) there is a clear pricing or description error;
(iv) breach of these conditions (including underage without consent).
4.8 Personal Use: products are sold for personal use (not resale).

5. Legal Right of Withdrawal (EU/UK Consumers)

5.1 You may cancel the Contract (full order) within 14 calendar days of receipt.
5.2 To exercise this right, send an unequivocal statement (name, address, order number, email/phone) to customersupport@officialcrests.com or use our returns portal. [subject to confirmed return process]
5.3 If you exercise withdrawal within 14 days, we will refund:
(i) the product price, and
(ii) the cost of the standard, cheapest shipping method offered on the Website (not express shipping supplements).
5.4 You must return the products at your expense within 14 days of notifying us. We may deduct depreciation if the item arrives with use beyond what is necessary.
5.5 Refunds will be made via the same payment method within 14 days of receipt of the returned products or proof of return.

6. Changes, Cancellations, and Returns Beyond 14 Days

6.1 Once an Order is placed, changes are not guaranteed (if already being prepared/shipped). Contact us promptly at [email/phone].
6.2 After the 14-day legal period, our Return Policy applies (e.g., extended returns if offered; in all cases, at customer expense unless defective/incorrect).
6.3 If the order has already shipped, you may return it using the returns portal.

7. Damaged or Defective Products

7.1 If a product arrives damaged, defective, or incorrect, we cover:
(i) product cost,
(ii) original shipping costs, and
(iii) reasonable return costs.
7.2 This is in addition to, and does not limit, your legal consumer rights.

8. Delivery [subject to warehouse confirmation]

8.1 Estimated delivery times: Spain (2–3 business days), EU (3–6), UK (5–10). International times vary by destination and customs procedures.
8.2 Orders may be split into multiple shipments at no extra cost.
8.3 For delays beyond our control (materials shortage, customs, high demand), we will inform you. Time is not essential, without prejudice to your legal rights.
8.4 Customs delays are not the company’s responsibility.

9. Shipping and Handling Costs

9.1 Before confirming the Order, you will see:
(i) shipping costs;
(ii) any handling fees;
(iii) applicable taxes on shipping/handling; and
(iv) if applicable, an estimate of duties (see 11).
9.2 We may add a reasonable processing fee in addition to shipping; by confirming the Order, you consent.

10. How to Pay and VAT

10.1 Payment methods: Card (Visa/Mastercard), PayPal, and bank transfer.
10.2 The currency is selected on the Website; your bank may charge a conversion fee.
10.3 Prices include VAT where applicable (see zone-specific sections). Additional taxes may apply (see 11).
10.4 Charges are displayed before payment.

11. Import Taxes and Customs

11.1 EU: prices include VAT at the delivery country rate (for shipments from the EU).
11.2 UK: for EU/UK shipments, prices show VAT where applicable; in some cases, the importer may be the customer, and HMRC will calculate import VAT.
11.3 Outside EU/UK: recipient is the importer and responsible for duties, taxes, or local surcharges.
11.4 We cannot anticipate these amounts; check with your local customs office. Delays due to inspections are not the company’s responsibility.
11.5 We may request customs data; you must provide it within 5 days to avoid cancellations or returns.

12. Data Protection

We use your information in accordance with our Privacy Policy (GDPR, LOPDGDD, and UK GDPR where applicable).

13. Liability for Loss and Damage

13.1 We are liable for foreseeable damage caused by our breach or lack of reasonable care.
13.2 We do not exclude liability where illegal (e.g., death or personal injury due to negligence, fraud, or consumer rights).
13.3 The Website and content are provided “as is” to the fullest extent permitted by law.

13.4 Limitation of Liability
To the fullest extent allowed by law, our liability for any direct damage arising from purchase or use of products is limited to the amount actually paid for the product.

We are not liable for indirect losses, consequential damages, loss of profits, business opportunities, or other damages not constituting direct damage.

This does not limit liability where the law prohibits it, including personal injury from defective products, gross negligence, fraud, or breach of legal warranties.

13.5 We are not liable for inaccuracies in data you provide (address, payment, email).

14. Changes to These Terms

14.1 We may modify these Terms; changes do not affect accepted Orders.
14.2 Modifications to ongoing contracts must be in writing and agreed by both parties.

15. Alternative Dispute Resolution

15.1 After contacting customer service, you may use the European Commission ODR platform: https://ec.europa.eu/consumers/odr
15.2 You may also use mediation/arbitration in your country of residence, if available.

16. Partial Invalidity

If a court invalidates a clause, the rest remains in effect.

17. No Waiver

Failure to exercise a right immediately does not imply waiver; we may exercise it later.

18. Governing Law and Jurisdiction

18.1 These Terms are governed by Spanish law. You may bring claims as a consumer before your local courts in the EU/UK.
18.2 Alternatively, you may use the courts of Valencia, Spain.

19. Who We Are and Contact

Operated by: Positive Mindset Consulting Group SL, Spain
Address: Avenida de las Cortes Valencianas, 22, Zaguan 1 – 1era, 4ª., Valencia 46015
CIF: B04980231
Email: customersupport@officialcrests.com | Hours: Monday–Friday 09:00–17:00 CET

WEBSITE TERMS OF USE

20. Acceptance of Terms
Using the Website implies acceptance of these conditions. If you disagree, do not use it. Print a copy for your records.

21. Other Applicable Policies
21.1 Privacy Policy
21.2 Cookie Policy

22. Changes to Terms
We may update these; check last update date: [date].

23. Website Updates
We may update content/functions to reflect product changes and priorities.

24. Use Criteria
You must meet minimum age in your country. We may withdraw access if unmet.

25. Website Availability
The Website is free. Continuous access is not guaranteed. We may suspend/remove access for operational reasons, with reasonable notice.

26. Account Security
Keep login/password confidential. We may disable accounts for breaches. Suspected unauthorized access: email customersupport@officialcrests.com

27. Intellectual Property
We own or license IP on the Website. You may print/download for personal use without modifying or separating content. No commercial use without prior license.

28. Website Information (Not Advice)
Content is informative and may change without notice (including prices/availability). Seek professional advice where relevant.

29. Third-Party Links
Links are informational; we do not control content or accept responsibility.

30. User-Generated Content
May include material from other users; does not reflect our opinion or verification. Complaints: customersupport@officialcrests.com

31. Liability for Website Use
Not excluded where illegal. Use is domestic/private; no liability for business/profit loss.

32. Viruses and Misuse
No guarantee of virus-free content. Use antivirus. Prohibited: malware, unauthorized access, denial-of-service attacks.

33. Links to Our Website
You may link to the homepage fairly and legally, without suggesting endorsement/association. For other uses, email customersupport@officialcrests.com

34. Trademarks
Trademarks, logos, and distinctive signs belong to their owners. Unauthorized use is prohibited.